Business intelligence maturity


The Jisc HESA Business Intelligence project ran a Business Intelligence Maturity Survey from July to September 2015.
The survey was based on a business intelligence model designed specifically for higher education institutions and in use across Europe and North America. In July 15 we ran a webinar for over 70 UK participants along with an expert from the North American Higher Education Data Warehouse Forum. Hank Childers (University of Arizona) outlined the approach 260 Universities in the US had taken, along with the benefits accrued. The webinar recording is available.
Fifty UK Universities provided a return to the survey (mainly via convening a group of well-placed staff). The intention was that by using it, institutions could:

  • Identify their current maturity level
  • Set a desired maturity level
  • Identify the dimensions of potential improvement, and use them to develop a road map or plan to evolve achieve the desired level
  • Share a common language to describe its situation, allowing comparisons and benchmarking among institutions

The results provide an indication as to where respondents felt they were, where others are, which areas they might want to focus on to improve. There’s also the option to view how the Americans are going in comparison. It didn’t prove possible to include the European results, but we hope to do so in future.
Respondents found the exercise useful, they used it to frame discussions with internal stakeholders using a common language and the process of coming up with a response was seen as a benefit. The results are not intended as a league table, rather they are offered as how a particular institution view themselves at that point in time presenting the opportunity to contact peers to help improve matters.

report discussing the findings is available and we now share the full set of results as an interactive dashboard and encourage respondents to explore the full data set and contact one another if collaboration seems appropriate.
If your university did not take part, but would like to in the future, we will consider running the survey again. Send expressions of interest to [email protected] or [email protected]

Using the dashboard

The dashboard comprises details of all 50 responses. There are 4 tabs across the top of the dashboard.

The first tab gives an overview of the entire BI Maturity Survey (all 9 dimensions).

The first chart ‘Question Overall Results’ represents all responses against each of the nine questions/dimensions. Hovering over any of the bars gives an average response to the question (out of a possible 5). Further details on the 5 possible responses for each question are available in the results document.

Responses can be filtered using the Group tick box covering various sector groupings.

Responses can also be seen on the University Locations map and again these can be filtered using the filter list.

Users can make comparisons between university responses by using this filter list and then hovering over the respective dots on the map. Click on one you’re interested in and the message ‘Select University for comparison to overall’ appears, click on this and charts appear under the second tab ‘Chosen University Comparison’ – showing your chosen university’s responses compared to the responses overall.

The third tab ‘UK & USA Comparison’ provides a view of responses to the UK survey and how they compare with responses to the survey in the USA via HEDW. Users select one of the 9 questions in the chart at the top of the page and this generates bar charts of the distribution of responses to the question in both countries.

The fourth tab ‘Results by Staff FTE count’ provides the opportunity to gain an insight into the relationship between the size of the university (by respective student FTE, staff FTE and income) and the responses made. This tab also provides the response to the question ‘How helpful was the exercise?’ 38 respondents felt the exercise was helpful and 12 were unsure if it was helpful.

Use the buttons at the foot to reset the dashboard at any time.